Tjapukai Terms & Conditions


HOURS OF OPERATION

Day: 9:00am-5.00pm Daily

Recommended check-in time 9am-2pm to fully enjoy General Admission.

Night: 7:00pm-9:30pm Daily

Closed: Christmas Day 25 December

Tjapukai reserves the right to make changes to schedules due to inclement weather or to change any component of the entry without notice.

PRICES

All rates quoted are inclusive of GST and in AUD.

CHILD POLICY

Children aged 4 -14 inclusive are eligible for child rates.

Under 4 Free of Charge.

FAMILY POLICY

Family rates are valid for 2 adults and 2 children (2A, 2C).

Extra adult or child passengers are charged at the standard adult or child rate.

CANCELLATION POLICY

We require 24 hours or more notice of any cancellations or amendments to travel date.

Within 24 hours of visit date - 100% cancellation fee applies

Travel Trade

GROUP POLICY

Groups for Day visits must pre-book a time between 09:30 and 14:30 pm for their guided tour. Groups are bookings of over 10 participants.

GROUP CANCELLATION POLICY

No associated cancellation charge on Entry if the dates are transferred and 24 hours notice is provided.

100% cancellation fee will be applied if less than 24 hours prior notice is given on any group cancellations.

The fee applies to the total value of the booking, this is inclusive of all booked components. Tjapukai reserves the right to make changes to schedules due to inclement weather or to change any component of the entry without notice.

GUIDE POLICY

1 x Tour Guide/Escort FOC for every 15 paying guests. Maximum 2 FOC's per group booking.

All guides MUST provide identification and proof of employment to be eligible for FOC entry.

FAMILIARISATION POLICY

Requests should be made 48 hours prior to date of travel between business hours Monday to Friday. Please email all requests to marketing@tjapukai.com.au

RATES

All rates quoted are inclusive of GST and in AUD.

PAYMENT

Payment can be made by cash, credit card, EFT or company cheque. Personal cheques are not accepted.

Payment must be paid in full (less the amount of any deposit paid) at the time of booking.

Confirmation from Tjapukai will be processed within 24 hours of receipt of booking.

CREDIT APPLICATION

Tjapukai may approve a credit arrangement prior to conducting business.

Please contact the Marketing Department for an application. If you are successful with a credit application, you will be notified in writing.

PAYMENT TERMS - ACCOUNTS

Maximum 30 days, if credit is approved.Should payment of the account fail to be received in full, any collection or legal costs will be passed on to the client.